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FAQs

Find answers to commonly asked questions

Presto Gifts began its journey in November 1995. Headquartered in Kolkata, West Bengal, we serve customers across India through our retail stores and online platform.
What started with a 10-member team has grown into a network of 165+ stores, supported by 500+ employees across 25+ cities in India. 
Presto also caters to international customers, exporting to countries such as USA, Canada, UAE, Australia, Kenya, Japan, Bangladesh, etc.

Presto Gifts offers a wide range of personalized and corporate gifting products. Most items can be customized with photos, names, and messages to add a personal touch.
Personalized Gifts
Our personalized collection includes bobbleheads, 3D crystals, string art, pebble art, shadow boxes, and many other customized gift items. These products are suitable for:
•    Personal occasions such as birthdays, anniversaries, weddings, housewarmings, and farewells
•    Festive occasions including Diwali, Holi, Rakhi, and Christmas
•    Special days like Valentine’s Day, Mother’s Day, Father’s Day, Teacher’s Day, and Children’s Day
Corporate Gifts
Presto also offers a dedicated range of corporate gifting solutions for business and institutional needs. These are commonly used for:
•    Corporate events such as employee recognition, onboarding, conferences, annual meets, and corporate celebrations
Our corporate product range includes trophies, medals, mementos, joining kits, branded merchandise, and other utility gifting solutions, available for bulk and wholesale orders.

Presto Gifts delivers orders across India and internationally, including metro cities, non-metro locations, and rural areas.
Domestic orders are typically delivered within 1–3 business days, while international orders usually take 5–7 business days, depending on the destination. We work with reliable courier partners such as BlueDart, DTDC, Shiprocket, and others to ensure timely delivery to your doorstep.

In simple terms, Presto Coins are like reward points you can earn while shopping on our website. You can collect them and use them to get discounts on your future purchases, making your shopping even more rewarding!

All you have to do is:

o    Shop with us – Every time you place an order, you get some coins back. This is the main source of earning Presto coins

o    Stay connected – Follow us on social media (facebook, instagram and youtube), and collect extra Presto coins!

o    Create an Account: Sign up on Presto’s website and receive bonus Presto Coins.

o    Refer Friends: Invite friends to shop with us and earn Presto Coins for each successful referral.

o    Add Reminder: Earn Presto coins by simply adding reminder on our website. (maximum 10 reminders per user)

o    Add a Google Review: Adding video reviews to products  and  unboxing video will help you earn Presto Coins.

At Present, 1 Presto Coin = Rs 1. However, this value is not fixed and may vary with time.

 You can simply check your balance in the Wallet section on Presto’s website once you log in.

Yes, Presto Coins expire after 12 months, if you haven’t used them. Presto coins that are earned first will expire first also on FIFO (First in First out) basis.

Yes, Presto Coins can be earned on every order whether online or offline purchases.

Yes, as long as the discount is within the 15% limit. If the total discount exceeds 15%, in that case no coins will be awarded for that particular order.

Coins are awarded based on the final order value after applying discounts. (Provided the discount does not exceed 15%)

Yes, GST-invoiced orders are excluded from the Presto Coins program.

Yes, but if the order is cancelled later on by your end, in that case the coins earned from that order will be revoked.

No, activities like signing up, reviews, or social media follows are one-time coin earners. You will earn coins only the first time you complete them.

You can add up to 10 reminders, and this limit is configurable from the backend.

No. Some activities like signing up or product reviews are verified automatically. Other activities, like social media follows or Google reviews will be manually verified by our team.

Yes, video reviews are eligible, and the specific process will be shared separately.

  • Silver: Orders worth Rs 0 to Rs 10K
  • Gold: Rs 10K to Rs 25K
  • Platinum: Rs 25k onwards

these are based on total order value in the past 12 months

  • For Silver: 5% of the order value
  • For Gold: 7.5% of the order value
  • For Platinum: 10% of the order value

these percentages can be updated from the backend by the admin.

No, you can redeem even 1 Presto Coin for Rs 1.

No, there is no maximum cap. If you have 500 coins, you can redeem them for Rs 500 worth of discount.

If an order is cancelled, any coins earned from that order will be revoked.

The coins earned from a COD order will be removed from your wallet if the order is cancelled by you.

If coins haven't been credited for your order, don’t worry! We suggest you to contact presto’s support team with your order number at orders@prestogifts.com or Toll Free Number: 1800-123-773786. Coin earnings may take 24 hours after successful order confirmation. If the order was placed during a promotional period or with discounts above 15%, your order will not be eligible for coin earning. Refer to our loyalty terms for more information.

Yes, as per Presto’s policy products purchased using Presto Coins are eligible for return or exchange in line with Presto’s standard return policies.

No, Presto Coins are non-transferable and can only be used by the account that earned them.

Yes, we will send you an email or SMS reminder when your coins are about to expire so that you have time to use them.

You can only earn coins for up to 10 reminders per account. If you have already reached the limit, additional reminders won’t earn coins.

 To move up, simply continue shopping!

  • Spend Rs 10k  in 12 months to reach Gold
  • Spend Rs 25k to reach Platinum

We will automatically upgraded once you meet this criteria.

Yes, tier calculation is based on your order history from the past 12 months. If your spending drops or increase as per the tier threshold, your status may be downgraded or upgraded respectively.

Social media follows need manual verification by our team. Please allow up to 48 hours, or contact support if you have not received coins after that. If time exceeds we suggest you to contact presto’s support team with your order number at orders@prestogifts.com or Toll Free Number: 1800-123-773786.

You can only earn coins for up to 10 reminders per account. If you have already reached the limit, additional reminders won’t earn coins.

That’s Wonderful! Now please share the video link with our support team or through the dedicated video review submission section. Coins will be credited only after manual verification.

No. Your friend must create an account using your referral link before placing an order for the referral to be valid.

You can reach out to our support team through the Help/Support section on the website, or write to us at emailing orders@prestogifts.com or calling +91 1800-123-773786 for any referral or wallet concerns. 

No, self-referrals are not allowed and may result in removal from the referral program.

The PrestoGifts Referral Program rewards you for spreading the word! Share your unique referral link with friends and family, and when they sign up at PrestoGifts Website and make a purchase, both of you earn Presto Coins.

You can share your unique referral link directly from the referral page using:

  • WhatsApp

  • Messenger

Or just copy the link and send it your way!

As the referrer (User A), you can earn up to Rs. 110 Presto Coins per referral:

  • Get Only Rs. 10 Presto Coins when your friend signs up
  • You’ll receive Rs. 100 Presto Coins 3 days after your friend’s order has been shipped, to ensure the order is confirmed and not canceled or returned.

When someone joins PrestoGifts through your referral link (User B), they instantly receive Rs. 100 Presto Coins in their wallet. These can be used on their first order.

  • You’ll get only Rs. 10 Presto Coins as soon as your friend signs up.
  • You’ll get Rs. 100 Presto Coins once their first order is shipped in 3 days.

There’s no limit! Refer as many people as you like and earn Presto Coins for every successful referral.

You’ll only receive only Rs. 10 Presto Coins for their sign-up. The Rs. 100 Presto Coins for the order are only granted once they complete a purchase, and it’s shipped in 3 days.

You can check your referral activity and earned Presto Coins directly in your wallet or referral dashboard on your account page.

Yes! Once the coins are credited, they’ll appear in your wallet and can be used on your next order.

Referral coins are valid as per our loyalty program’s coin expiry policy. You can view coin validity in your wallet section.

No, the referral program only works for new users. Existing users won’t be eligible for referral benefits.

Unfortunately, no. Your friend must sign up using your unique referral link for the rewards to be tracked and credited.

Presto Coins cannot be withdrawn as cash. They can only be used for discounts on PrestoGifts orders.

Yes, referral coins can usually be combined with other offers. However, some promotions may have restrictions. Any limits will be shown at checkout.

You’ll get notifications on your referral dashboard when someone signs up or makes a qualifying purchase.

Your referral link is available on the Referral Program page in your account. You can also copy/share it anytime!

Yes, referral coins can only be applied to orders above a certain value, as specified in the wallet section or during checkout.

Yes, you can use Presto Coins with COD orders unless restricted by specific promotional terms.

In such cases, the Rs. 100 Presto Coins for the referrer will not be credited.

At the moment, the program is designed for personal referrals only. For partnerships or influencer programs, please reach out to our support team.

Yes, simply stop sharing your referral link. There’s no penalty or obligation to participate.

Please ensure their order has been shipped for 3 days. If the coins are still not credited after that, contact our support team with your friend’s registered email or phone number.

Yes! Head to your referral dashboard to see all your invites, sign-ups, and earnings.

Definitely! You can share your referral link widely via social media, email, or messaging apps.

No. Your friend must register at PrestoGifts website by using your referral link and place an order for you to receive the full referral rewards.

Yes, you can share your referral link as many times as you want. Simply go to the referral page and share it again via WhatsApp, Messenger, or by copying the link.

Only the first referral link clicked is considered valid. Make sure your friend signs up immediately after clicking your link to ensure rewards are tracked properly.

The referral program is currently only valid for users in India.

Nope! It’s completely free to refer and earn. Just make sure your friends sign up and order using your unique link.

Absolutely! Feel free to share your referral link on platforms like Facebook, Instagram, Twitter, or any other space where your friends and followers can join.

No, there’s no minimum balance requirement. You can start using your Presto Coins as soon as they are credited and meet the order criteria.

Not at the moment, but we often run special campaigns with additional rewards for top referrers, stay tuned to our updates and emails!

Your referral link is unique and tied to your account. It cannot be changed, but you can stop using it anytime without penalty.

We provide several delivery options depending on the location and the gift item. For flower & cakes, we provide same day delivery (if ordered before 6pm), fixed time delivery (1 hours slot, needs to be ordered 24 hours in advance) & midnight delivery (needs to be ordered 24 hours in advance). For other gift items, you can choose a tentative date of delivery and we will try to deliver around that date.

 For regular pincodes, we ship our products through premier courier partners like DHL, Blue Dart, FedEx, etc and we are able to deliver our products within 2-5 business days in India and within 4-7 business days internationally. For remote locations, we use sovereign courier partners which may take up to 10-12 days for delivery.

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